Services are slowly being restored for Optus users after the network outage caused a major communications disruption to more than 10 million people around the country today, Wednesday, November 8.
In NSW, mobile and landline services were impacted including an impact on calling Triple Zero especially from fixed landlines.
NSW police advised people to contact emergency services from another device, or Telstra payphones until Optus service is restored.
There are no major disruptions to the operations of NSW Police Force, Rural Fire Service, Fire and Rescue NSW, NSW Ambulance, Transport for NSW or the Department of Education.
Optus customers will not be able to reach the NSW SES on 132500 on mobile phones or landlines until the outage is resolved.
Mobile phones will connect to Triple Zero 000, which people should call for life-threatening situations, provided there is an alternative telecommunications network available.
Service NSW can be reached on 13 77 88. There are likely to be longer customer wait times.
Optus said some internet and phone services are gradually being restored.
This may take a few hours for all services to come back online and different services may restore at different sites over that time. No action is required, and services will be automatically restored.
Once services are back to normal, Optus will have to look at compensation and making good on today’s disruptions.
There is no explanation yet about what caused the Optus outage.